The number one word in customer service is……
Ass-kissing? (say whatever it takes to make the customer feel like #1… even if you don’t believe it)
Capitulation? (to the insane demands of angry customers)
Freebies? (just stuff ’em full of free crap!)
Speed? (get ’em in and out… like
Do You Listen To Your Customers?
Posted on February 15, 2010 // Leave a Comment
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