Customer Service on Steroids! – Gary Vaynerchuk Does It, You Can & Must Do It Too!

note: This email exchange between myself and Gary happened in April 2009. It is so illustrative of great customer service that it deserves mention again.

I am a daily wine drinker, and now a budding Social Media dork.  This combustible mix has me watching Gary Vaynerchuk over at Wine Library TV