Over on Scorch Agency’s blog, I wrote about the high level of customer service that many companies are providing using Twitter.  The real question is… why can’t companies provide this level of customer service across all platforms? Why are the people on the phones not taking care of problems in the same manner?  Read the post and you’ll see what I mean – after contacting Adobe via Twitter, they fixed the problem in two hours.  I wish our three previous phone calls would have done the trick.  Nevertheless, kudos to Adobe for helping us out.